KReporter not working

KReporter
1

I parametrized SuiteCRM until you reach KReporter. For some reason, it does not generate the chart and does not enable the group by field (figure 1, 2 and 3)

I gave up on suitecrm (at least for now), and found spiceCRM. Good layout and usability, and native KReports. However in SpiceCRM it does not open the modules in KReports(Figure 4).

figura4.jpg1068×569 44.3 KB

In SuiteCRM

  1. I reinstalled using the Bitnami image
  2. I reinstalled in distro CentOS 7, setting up the services manually
  3. I reinstalled in distro Ubuntu 16, setting up the services manually
  4. Total permission for reading, writing and execution (test only)
  5. Quick Repair via SuiteCRM admin panel
  6. .htaccess check
    And nothing.

In SpiceCRM

  1. I reinstalled in distro CentOS 7, setting up the services manually
  2. I reinstalled in distro Ubuntu 16, setting up the services manually
  3. Quick Repair via SpiceCRM Admin Panel
  4. .htaccess check
  5. Enabled modules check
  6. Total permission for reading, writing and execution (test only)
    And nothing.

Any idea, that should not be impossible. What can I be forgetting.

2

Continuation…

suitecrm1.png1026×467 27 KB

3

Continuation…

suite2.jpg979×704 83.2 KB

4

Continuation…

figura3.jpg973×438 18.6 KB

5

focussing on SpiceCRM: what’s your php version?
What do you see when you call http://yourhost/yourSpiceCRMFolder/KREST/sysinfo
?
Any JS errors thrown in Browser console?
Any php fatal errors thrown in php log?

6

Hi Maretval,

  • PHP 7.0, Ubuntu 16.04, MySQL 5.7

  • KREST 2.5.2 installed
    KREST/sysinfo = 404 Not found

However KREST/index.php
{“version”:“2.0”,“extensions”:{“module”:{“version”:“2.0”},“core”:{“version”:“2.0”},“metadata”:{“version”:“1.0”},“mobile”:{“version”:“2.0”},“spiceenhancements”:{“version”:“1.0”},“user”:{“version”:“1.0”},“login”:{“version”:“1.0”},“theme”:{“version”:“1.0”}}}

  • Nothing error JS in browser
7

Argo,
KREST/sysinfo = 404 not found is not good.
Is urlrwrite enabled on your server?
Please check KREST installation guide under http://www.spicecrm.io/download/krest-installation-guide/

8

Maretval,

KREST ok now.
{“version”:“2.0”,“extensions”:{“module”:{“version”:“2.0”},“core”:{“version”:“2.0”},“metadata”:{“version”:“1.0”},“user”:{“version”:“1.0”},“login”:{“version”:“1.0”},“theme”:{“version”:“1.0”}}}

Now display modules but no fields.

KReport.JPG1133×706 41.3 KB

9

Ok, you should have some Errors thrown in the browser console. (usually press F12 key to open it)
and / or php errors in php error log. Please check the path of error_log in your php.ini if you are not sure where to find it.

10

Alright,

In console now,

(…) /KREST/KReporter/bucketmanager/groupings [HTTP/1.1 404 Not Found 236 ms]
GET
XHR
(…) /KREST/KReporter/core/layouts [HTTP/1.1 404 Not Found 227 ms]
GET
XHR
(…)/KREST/KReporter/bucketmanager/groupings [HTTP/1.1 404 Not Found 313 ms]
GET
XHR
(…)/KREST/KReporter/core/config [HTTP/1.1 404 Not Found 229 ms]
GET
XHR
(…)/KREST/KReporter/core/whereinitialize [HTTP/1.1 404 Not Found 243 ms]
GET
XHR
(…)/KREST/KReporter/plugins [HTTP/1.1 404 Not Found 452 ms]
GET
(…)/themes/SpiceTheme/css/app.css [HTTP/1.1 200 OK 0 ms]
server-side failure with status code 404 KReporterDesigner.js:14:21896
GET
XHR
(…)/KREST/KReporter/core/vizcolors [HTTP/1.1 404 Not Found 232 ms]
GET
XHR
(…)/KREST/KReporter/dlistmanager/dlists [HTTP/1.1 404 Not Found 225 ms]
GET
XHR
(…)/KREST/KReporter/core/wherefunctions [HTTP/1.1 404 Not Found 224 ms]

In error_log PHP

php_error.jpg1262×161 107 KB

11

php pecl extension is missing or is not loaded. Check in your php.ini / php extension folder if it is there and activate it.