# After installation SpiceCRM backend keeps loading **URL:** \ **Category:** Installation\ **Created:** [March 6, 2019, 5:46am UTC](https://community.spicecrm.io/t/after-installation-spicecrm-backend-keeps-loading/432 "2019-03-06T05:46:46Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![prafullsatasiya](https://avatars.discourse-cdn.com/v4/letter/p/b9bd4f/32.png) [@prafullsatasiya](https://community.spicecrm.io/u/prafullsatasiya)\ **Post date:** [March 6, 2019, 5:46am UTC](https://community.spicecrm.io/t/after-installation-spicecrm-backend-keeps-loading/432/1 "2019-03-06T05:46:46Z")
Hi, I am trying to install SpiceCRM on my Digital Ocean server. I followed this guide. [https://www.spicecrm.io/installing-spicecrm-2019-001-01-a-short-tutorial/](https://www.spicecrm.io/installing-spicecrm-2019-001-01-a-short-tutorial/) and PDF too. Somehow, Elastic search was not installed correctly. Although I have installed SpiceCRM backend. Installation successful but when I clicked on the “Next” button and also ran backend URL directly from the browser, it keeps loading. I have waited for 15 minutes but nothing happened. Can you please guide? Thanks ---
**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\ **Post date:** [March 6, 2019, 12:06pm UTC](https://community.spicecrm.io/t/after-installation-spicecrm-backend-keeps-loading/432/2 "2019-03-06T12:06:52Z")
Please perform some checks: 1. Did you clone master branch from [https://github.com/spicecrm/spicecrm\_be\_release\_core](https://github.com/spicecrm/spicecrm_be_release_core) or download the zip? 2. any error in php error log when you call spicecrm backend login url? 3. Is url rewrite enabled? Call [http://yourspicecrmurl/KREST/sysinfo](http://yourspicecrmurl/KREST/sysinfo) in browser. Do you get a json string on screen? 4. Did you turn off display\_errors in your php.ini? ---
**Author:** ![prafullsatasiya](https://avatars.discourse-cdn.com/v4/letter/p/b9bd4f/32.png) [@prafullsatasiya](https://community.spicecrm.io/u/prafullsatasiya)\ **Post date:** [March 6, 2019, 12:27pm UTC](https://community.spicecrm.io/t/after-installation-spicecrm-backend-keeps-loading/432/3 "2019-03-06T12:27:50Z")
> [@maretval](#): > > [KREST/sysinfo](http://yourspicecrmurl/KREST/sysinfo) Thanks for your reply. 1. Yes, I have cloned from GIT 2. PHP Notice: Undefined index: db in /var/www/html/backend/include/SugarLogger/LoggerManager.php on line 108 3. Yes, rewrite enabled. When I call [http://yourspicecrmurl/KREST/sysinfo](http://yourspicecrmurl/KREST/sysinfo) in the browser, it keeps loading as well as sysinfo is not there at that location. 4. Yes, errors are off ---
**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\ **Post date:** [March 6, 2019, 8:30pm UTC](https://community.spicecrm.io/t/after-installation-spicecrm-backend-keeps-loading/432/4 "2019-03-06T20:30:57Z")
OK. So you get a white screen? Looks like url rewrite is not active or a php extension might be missing. Open KREST/index.php, comment line 19 error\_reporting(1); so that your error\_reporting level set in your php.ini will prevail. Call the KREST/sysinfo endpoint again and check the php log. Check also apache access.log, just in case. ---
**Author:** ![prafullsatasiya](https://avatars.discourse-cdn.com/v4/letter/p/b9bd4f/32.png) [@prafullsatasiya](https://community.spicecrm.io/u/prafullsatasiya)\ **Post date:** [March 22, 2019, 2:14pm UTC](https://community.spicecrm.io/t/after-installation-spicecrm-backend-keeps-loading/432/5 "2019-03-22T14:14:02Z")
It seems like it has problem with installation on IP address. I have tried on 3 different server and access CRM through IP like 192.15.8.0, etc. All has same error but when I have installed on another server that configured with domain like [https://www.testcrm.com](https://www.testcrm.com) it worked on the first try. There was a same server configuration. Thanks.