# Installation failed New version

**URL:** <https://community.spicecrm.io/t/installation-failed-new-version/379>\
**Category:** Installation\
**Created:** [November 9, 2018, 6:38am UTC](https://community.spicecrm.io/t/installation-failed-new-version/379 "2018-11-09T06:38:10Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![ashdwi1](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/ashdwi1/32/251_2.png) [@ashdwi1](https://community.spicecrm.io/u/ashdwi1)\
**Post date:** [November 9, 2018, 6:38am UTC](https://community.spicecrm.io/t/installation-failed-new-version/379/1 "2018-11-09T06:38:10Z")

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![image](https://canada1.discourse-cdn.com/flex030/uploads/spicecrm/original/1X/b68369f651a88a5701494b899ad0b0026a5cf0a0.png)

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**Author:** ![ashdwi1](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/ashdwi1/32/251_2.png) [@ashdwi1](https://community.spicecrm.io/u/ashdwi1)\
**Post date:** [November 9, 2018, 6:38am UTC](https://community.spicecrm.io/t/installation-failed-new-version/379/2 "2018-11-09T06:38:45Z")

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it’s Windows , php 7.1 , mysql 5.7

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**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\
**Post date:** [November 9, 2018, 6:56am UTC](https://community.spicecrm.io/t/installation-failed-new-version/379/3 "2018-11-09T06:56:46Z")

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Are you installing over an existing spicecrm instance?

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**Author:** ![ashdwi1](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/ashdwi1/32/251_2.png) [@ashdwi1](https://community.spicecrm.io/u/ashdwi1)\
**Post date:** [November 13, 2018, 4:11pm UTC](https://community.spicecrm.io/t/installation-failed-new-version/379/4 "2018-11-13T16:11:06Z")

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No,i was installing fresh… but it was for mysql 8.0

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**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\
**Post date:** [November 14, 2018, 8:29am UTC](https://community.spicecrm.io/t/installation-failed-new-version/379/5 "2018-11-14T08:29:48Z")

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interesting behaviour.  
The screen you posted shall not appear on a fresh install. Only config.php was generated, installation crashes and restart it.  
Can find any error in sugarcrm.log? or in php error log?  
If so, please post them

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**Author:** ![ashdwi1](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/ashdwi1/32/251_2.png) [@ashdwi1](https://community.spicecrm.io/u/ashdwi1)\
**Post date:** [November 15, 2018, 5:12am UTC](https://community.spicecrm.io/t/installation-failed-new-version/379/6 "2018-11-15T05:12:34Z")

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I think problem was only one time. I changed mysql8 to mysql5.7 , then it goes smoothly.

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**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\
**Post date:** [November 15, 2018, 9:13am UTC](https://community.spicecrm.io/t/installation-failed-new-version/379/7 "2018-11-15T09:13:16Z")

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ok. Thanks for the feedback. We will have a look at mysql 8. I guess some standards need our attention.

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**Author:** ![ashdwi1](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/ashdwi1/32/251_2.png) [@ashdwi1](https://community.spicecrm.io/u/ashdwi1)\
**Post date:** [November 15, 2018, 9:31am UTC](https://community.spicecrm.io/t/installation-failed-new-version/379/8 "2018-11-15T09:31:07Z")

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Just to help you:

mysql8 added “rank” as keyword. remove it from any vardefs or metadata file.

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**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\
**Post date:** [November 15, 2018, 10:00am UTC](https://community.spicecrm.io/t/installation-failed-new-version/379/9 "2018-11-15T10:00:09Z")

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That’s the pain point, thanks! 👍