# Installation - UI Language Config - REST Call error somewhere... Action aborted **URL:** \ **Category:** Installation\ **Created:** [November 8, 2018, 5:14am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377 "2018-11-08T05:14:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![tornmarketing](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/tornmarketing/32/195_2.png) [@tornmarketing](https://community.spicecrm.io/u/tornmarketing)\ **Post date:** [November 8, 2018, 5:14am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/1 "2018-11-08T05:14:50Z")
Hey guys I have been trying to install the new UI for the last couple of days following the installation guide, and I believe I have all the working elements but getting a couple of errors on step 5 and cannot see anything in the sugar errorlogs. When I try the Front End URL it starts loading after your login attempt but hangs on loading the Language component. > **[SpiceCRM Installation Guide](https://www.spicecrm.io/download/spicecrm-installation-guide/)** > > Visit the post for more. UI Language Config /index.php?module=Administration&action=UILanguage Error - “REST Call error somewhere… Action aborted” UI Config /index.php?module=Administration&action=UIDefault Error - “REST Call error somewhere… Action aborted” Love to get your direction on what could be causing the issue I also noticed that the packages [https://packages.spicecrm.io/](https://packages.spicecrm.io/) gives a 404 error, wasnt sure if this was related. Cheers ---
**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\ **Post date:** [November 8, 2018, 6:03am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/2 "2018-11-08T06:03:33Z")
Looks like our configuration server crashed. We check that will keep you posted. ---
**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\ **Post date:** [November 8, 2018, 6:10am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/3 "2018-11-08T06:10:57Z")
Do you get a 404 when calling [https://packages.spicecrm.io/releaselanguage/en\_us/\*/\*](https://packages.spicecrm.io/releaselanguage/en_us/*/*) ---
**Author:** ![tornmarketing](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/tornmarketing/32/195_2.png) [@tornmarketing](https://community.spicecrm.io/u/tornmarketing)\ **Post date:** [November 8, 2018, 6:26am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/4 "2018-11-08T06:26:07Z")
This url works, screenshot attached [https://packages.spicecrm.io/releaselanguage/en\_us/](https://packages.spicecrm.io/releaselanguage/en_us/)_/_ ![image](https://canada1.discourse-cdn.com/flex030/uploads/spicecrm/original/1X/2edfbfe013034a992aa6d6645e77bb1383793be0.png) ---
**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\ **Post date:** [November 8, 2018, 6:27am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/5 "2018-11-08T06:27:35Z")
ok, thanks. That’s good. I am checking the language loader logic in spicecrm download package. ---
**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\ **Post date:** [November 8, 2018, 6:58am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/6 "2018-11-08T06:58:54Z")
I downloaded spicecrm\_be\_release\_core master, I installed (after adding a hotfix which is now committed to master branch) it. I went to administration \> UI Language config I selected English ![grafik](https://canada1.discourse-cdn.com/flex030/uploads/spicecrm/original/1X/3bd7c04a0f1a8661abc36a0a369a90e593e6a7cc.png) I got no error ![grafik](https://canada1.discourse-cdn.com/flex030/uploads/spicecrm/original/1X/284490b6386e777851a03ee51e112afdcc83cef6.png) Did you download master or release branch? ---
**Author:** ![tornmarketing](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/tornmarketing/32/195_2.png) [@tornmarketing](https://community.spicecrm.io/u/tornmarketing)\ **Post date:** [November 8, 2018, 7:17am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/7 "2018-11-08T07:17:55Z")
May have been the master, was there any database changes between master and release? ---
**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\ **Post date:** [November 8, 2018, 7:46am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/8 "2018-11-08T07:46:44Z")
Master would be wise. Could you re-download to make sure you are up-to-date? ---
**Author:** ![tornmarketing](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/tornmarketing/32/195_2.png) [@tornmarketing](https://community.spicecrm.io/u/tornmarketing)\ **Post date:** [November 8, 2018, 7:52am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/9 "2018-11-08T07:52:27Z")
Fresh download and install and we are working! Cheers mate ---
**Author:** ![tornmarketing](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/tornmarketing/32/195_2.png) [@tornmarketing](https://community.spicecrm.io/u/tornmarketing)\ **Post date:** [November 15, 2018, 12:03am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/10 "2018-11-15T00:03:22Z")
Hey mate, Still struggling to get a stable version working with data populating in the Front end. Been a working progress since release My devs are getting messages that there are missing files. We have reinstalled it a few different types on a few different environments. Error screenshot attached ![14%20AM](https://canada1.discourse-cdn.com/flex030/uploads/spicecrm/original/1X/cb32b146e574b63b402fb14a14122c709b5d5b97.png) also "unable to load DB manager for: " and this error in log file repeats on each page almost Question: I am hoping to isolate and remove any configuration issues and get a working version happening on our testing server. Do you have a full working backup of the demo environment you could share which has already been configured? From which I can change the site URL / Elasticsearch engine and see if it removes any config issues to see if I have any other issues with the server config. ---
**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\ **Post date:** [November 15, 2018, 9:12am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/11 "2018-11-15T09:12:00Z")
Try this: Truncate all your sysui tables in database TRUNCATE TABLE sysuimodulerepository; TRUNCATE TABLE sysuiobjectrepository; TRUNCATE TABLE sysuiroutes; TRUNCATE TABLE sysuicomponentsets; TRUNCATE TABLE sysuicomponentsetscomponents; TRUNCATE TABLE sysuifieldsets; TRUNCATE TABLE sysuifieldsetsitems; TRUNCATE TABLE sysuiactionsets; TRUNCATE TABLE sysuiactionsetitems; TRUNCATE TABLE sysuiadmincomponents; TRUNCATE TABLE sysuicomponentdefaultconf; TRUNCATE TABLE sysuicomponentmoduleconf; TRUNCATE TABLE sysuicopyrules; TRUNCATE TABLE sysuifieldtypemapping; TRUNCATE TABLE sysuilibs; TRUNCATE TABLE sysuirolemodules; TRUNCATE TABLE sysuiroles; TRUNCATE TABLE sysuidashboarddashlets; Go to bakend \> Administration \> SpiceUI Config \> UI Configload config but only core ![grafik](https://canada1.discourse-cdn.com/flex030/uploads/spicecrm/original/1X/e10610fcc7e55602cbe14b827dfb6627c5803c3f.png) Delete your browser cache. Close Browser Reload UI ---
**Author:** ![tornmarketing](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/tornmarketing/32/195_2.png) [@tornmarketing](https://community.spicecrm.io/u/tornmarketing)\ **Post date:** [November 15, 2018, 10:40am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/12 "2018-11-15T10:40:06Z")
Hey mate, Appreciate you help on this mate Did the above and also a rebuild after I got the below, still no love Unable to login now after, “… loading Components …” ☹ ![Capture](https://canada1.discourse-cdn.com/flex030/uploads/spicecrm/original/1X/80fae431dc94ce004c5dc7b061e481abac6d78f0.png) DT ---
**Author:** ![tornmarketing](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/tornmarketing/32/195_2.png) [@tornmarketing](https://community.spicecrm.io/u/tornmarketing)\ **Post date:** [November 15, 2018, 10:46am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/13 "2018-11-15T10:46:53Z")
Looks like the core table didnt clean up, let me try again - aclmanager - aclterritories - core - core - deployment - knowledgebase - portal - productmanagement - projectmanagement - questionnaires - reporting - salesdocuments - service - telecockpit - workflow ---
**Author:** ![tornmarketing](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/tornmarketing/32/195_2.png) [@tornmarketing](https://community.spicecrm.io/u/tornmarketing)\ **Post date:** [November 15, 2018, 10:58am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/14 "2018-11-15T10:58:15Z")
The TRUNCATE cleared everything but core and projectmanagement packages. Then when I load the core package it doubles up and I get the “loading components” on login ![Capture](https://canada1.discourse-cdn.com/flex030/uploads/spicecrm/original/1X/9a2031ba4e414e8afa5112a0847ffa0ae07d8a73.png) ---
**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\ **Post date:** [November 15, 2018, 11:01am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/15 "2018-11-15T11:01:57Z")
OK. I’ll try an install on local environment to see what happens. You did delete browser cache and closed browser before reloading UI, didn’t you? ---
**Author:** ![tornmarketing](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/tornmarketing/32/195_2.png) [@tornmarketing](https://community.spicecrm.io/u/tornmarketing)\ **Post date:** [November 15, 2018, 11:02am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/16 "2018-11-15T11:02:50Z")
full system purge with ccleaner ---
**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\ **Post date:** [November 15, 2018, 11:08am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/17 "2018-11-15T11:08:01Z")
Could you mention php version, Database type and version Browser name and version? ---
**Author:** ![tornmarketing](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/tornmarketing/32/195_2.png) [@tornmarketing](https://community.spicecrm.io/u/tornmarketing)\ **Post date:** [November 15, 2018, 11:22am UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/18 "2018-11-15T11:22:20Z")
Chrome Version 70.0.3538.102 (Official Build) (64-bit) Ubuntu 16.04 (x86\_64) PHP version: 7.0.32-0ubuntu0.16.04.1 MySQL: 5.7.24-0ubuntu0.16.04.1 - (Ubuntu) ---
**Author:** ![Jakeostapes](https://avatars.discourse-cdn.com/v4/letter/j/e9c0ed/32.png) [@Jakeostapes](https://community.spicecrm.io/u/Jakeostapes)\ **Post date:** [November 19, 2018, 2:55pm UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/19 "2018-11-19T14:55:36Z")
Hello, I also get the same error on successful install relating to aclterritories etc. Today on a fresh install and existing (semi-working environment) I cannot load any packages when selecting UI Language config or UI Config. Both give a blank screen. The sub URL for language above works in the browser. Fresh master package install. Regards, Jake. ---
**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\ **Post date:** [November 19, 2018, 3:09pm UTC](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377/20 "2018-11-19T15:09:27Z")
You should find a mySQL error in sugarcrm.log. Please grab it and post it. [Next page](https://community.spicecrm.io/t/installation-ui-language-config-rest-call-error-somewhere-action-aborted/377.md?page=2)