# MP4 file not accepted in Media File Upload **URL:** \ **Category:** SpiceUI\ **Created:** [October 19, 2024, 12:58pm UTC](https://community.spicecrm.io/t/mp4-file-not-accepted-in-media-file-upload/745 "2024-10-19T12:58:32Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![processflow](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/processflow/32/379_2.png) [@processflow](https://community.spicecrm.io/u/processflow)\ **Post date:** [October 19, 2024, 12:58pm UTC](https://community.spicecrm.io/t/mp4-file-not-accepted-in-media-file-upload/745/1 "2024-10-19T12:58:32Z")
Hello Spice, Version: version 2024.01.001.1728367438391 I am working on building a knowledge book and I wish to add videos in the local file directory in mp4 format – vs. linking to a youtube video for example — the intention is that the resources (images and videos and files) are all local and thus contained within the application. When i attempt to upload an .mp4 the file in my finder is greyed out - an image will uploaded successful - I assume the file time is not acceptable. Before we customize - I just wanted to see if this was a configurable item in the UI - i was not able to see anything in my exploration. Thanks. ---
**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\ **Post date:** [October 24, 2024, 4:54pm UTC](https://community.spicecrm.io/t/mp4-file-not-accepted-in-media-file-upload/745/2 "2024-10-24T16:54:05Z")
How large is you file? Do you see any error in the console log? ---
**Author:** ![processflow](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/processflow/32/379_2.png) [@processflow](https://community.spicecrm.io/u/processflow)\ **Post date:** [October 24, 2024, 6:10pm UTC](https://community.spicecrm.io/t/mp4-file-not-accepted-in-media-file-upload/745/3 "2024-10-24T18:10:50Z")
There is no option to upload - the ‘select’ button is greyed out - and if i drag and drop - it is not recognized. ![image](https://canada1.discourse-cdn.com/flex030/uploads/spicecrm/original/1X/e55ee0f8797fe1041fa6de7c1bb4d81fae0d5ab3.png) mp4 very small - 10 MB was my test file see video > **[Screen Recording 2024-10-24 at 2.05.58 PM.mp4](https://drive.google.com/file/d/1CDzbzAbdWp67aWSgKX4N8Xn-y7wp55dH/view?usp=sharing)** > > Google Drive file. ---
**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\ **Post date:** [October 28, 2024, 11:37am UTC](https://community.spicecrm.io/t/mp4-file-not-accepted-in-media-file-upload/745/4 "2024-10-28T11:37:56Z")
media file is currently meant only for images. In order to publish a video you need your video to be in youtube anyway. In the Richtext editor you can only add a youtube player. ---
**Author:** ![processflow](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.spicecrm.io/processflow/32/379_2.png) [@processflow](https://community.spicecrm.io/u/processflow)\ **Post date:** [October 28, 2024, 12:30pm UTC](https://community.spicecrm.io/t/mp4-file-not-accepted-in-media-file-upload/745/5 "2024-10-28T12:30:16Z")
Hello Val, Ok - thanks Issue that i have with this is that when making a knowledgebase articles- it would be ideal to make a permanent video link - and youtube is subject to change external to the CRM – eg. an employee has their own youtube channel where the video is uploaded - and employee account is remove and then no video is gone -so broken knowledge base article - ideally one should be able to embed a video from an mp4 in the local file system ---- future – feature request 🙂 ---
**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\ **Post date:** [October 28, 2024, 5:04pm UTC](https://community.spicecrm.io/t/mp4-file-not-accepted-in-media-file-upload/745/6 "2024-10-28T17:04:39Z")
I have the same issue in the SpiceCRM knowledgebase 😉