# No upload\_dir or custom\_dir

**URL:** <https://community.spicecrm.io/t/no-upload-dir-or-custom-dir/576>\
**Category:** Installation\
**Created:** [December 14, 2020, 9:20pm UTC](https://community.spicecrm.io/t/no-upload-dir-or-custom-dir/576 "2020-12-14T21:20:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![badbach](https://avatars.discourse-cdn.com/v4/letter/b/cab0a1/32.png) [@badbach](https://community.spicecrm.io/u/badbach)\
**Post date:** [December 14, 2020, 9:20pm UTC](https://community.spicecrm.io/t/no-upload-dir-or-custom-dir/576/1 "2020-12-14T21:20:45Z")

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after pre install check i get error that these two dirs are missing. When looking in to the dir of the frontend or the backend they are missing. I jsut used the git clone command per the install instructions but they are not there.

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**Author:** ![badbach](https://avatars.discourse-cdn.com/v4/letter/b/cab0a1/32.png) [@badbach](https://community.spicecrm.io/u/badbach)\
**Post date:** [December 16, 2020, 12:35am UTC](https://community.spicecrm.io/t/no-upload-dir-or-custom-dir/576/2 "2020-12-16T00:35:42Z")

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Ok did a fresh install and still cannot login. I know i put in the admin password during the install and the user is admin but just cant login

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**Author:** ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)\
**Post date:** [February 3, 2021, 7:22pm UTC](https://community.spicecrm.io/t/no-upload-dir-or-custom-dir/576/3 "2021-02-03T19:22:26Z")

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Did you check file permissions? upload and custom dir are being created on installation.  
If file permissions aren’t right, folders won’t be created.  
What about cache folder? Was it created?