# Stuck on install

**URL:** https://community.spicecrm.io/t/stuck-on-install/568
**Category:** Installation
**Created:** [November 29, 2020, 5:17am UTC](https://community.spicecrm.io/t/stuck-on-install/568 "2020-11-29T05:17:45Z")
**Posts on this page:** 7
**Page:** 1

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### Author: ![dialectstudio](https://avatars.discourse-cdn.com/v4/letter/d/7bcc69/32.png) [@dialectstudio](https://community.spicecrm.io/u/dialectstudio)
#### Post date: [November 29, 2020, 5:17am UTC](https://community.spicecrm.io/t/stuck-on-install/568/1 "2020-11-29T05:17:45Z")

</div>

I’m looking to install the latest SpiceCRM on a local machine but It is stuck on the install screen.  
Will there be a new version out soon? Any update on the Deployment Solution that I read here would be ready by end of 2020?

Thanks.

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<div class="post-metadata">

### Author: ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)
#### Post date: [December 2, 2020, 5:01pm UTC](https://community.spicecrm.io/t/stuck-on-install/568/2 "2020-12-02T17:01:30Z")

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We are eager to publish before the end of 2020.

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<div class="post-metadata">

### Author: ![dialectstudio](https://avatars.discourse-cdn.com/v4/letter/d/7bcc69/32.png) [@dialectstudio](https://community.spicecrm.io/u/dialectstudio)
#### Post date: [December 3, 2020, 4:55am UTC](https://community.spicecrm.io/t/stuck-on-install/568/3 "2020-12-03T04:55:39Z")

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That’s great!  
In the meantime, how can I check why an install did not finish.  
I get the attached screen on login to the backend.

 ![Screenshot_2020-12-02 SpiceCRM - Commercial Open Source CRM Administration](https://canada1.discourse-cdn.com/flex030/uploads/spicecrm/original/1X/75ee164fa9931a6c5ddfcbcc4ac9c14a4c7fdeed.png)

I’m not sure if all the tables got created. I can’t see any users listed when I click “User Management” (even though I can log in as “admin” created in install.)

 ![Screenshot_2020-12-02 SpiceCRM - Commercial Open Source CRM Users](https://canada1.discourse-cdn.com/flex030/uploads/spicecrm/original/1X/a15cf1096ed4e2ccc11914a933ca3a26eb11836e.png)

And this is the Schedulers page.

 ![Screenshot_2020-12-02 SpiceCRM - Commercial Open Source CRM Schedulers](https://canada1.discourse-cdn.com/flex030/uploads/spicecrm/original/1X/05f320f03ac0c803b84768593d5dc0804c2e21f9.png)

My KREST/sysinfo is also attached.

```
{

```

“version”: “2.0”,  
“systemsettings”: {  
“upload\_maxsize”: null,  
“enableSettingUserPrefsByAdmin”: false  
},  
“extensions”: {  
“duns”: {  
“version”: “1.0”,  
“config”: []  
},  
“googlemaps”: {  
“version”: “1.0”,  
“config”: []  
},  
“google\_api”: {  
“version”: “1.0”,  
“config”: {  
“key”: “”  
}  
},  
“portal”: {  
“version”: “1.0”,  
“config”: []  
},  
“exchange”: {  
“version”: “1.0”,  
“config”: []  
},  
“aclmanager”: {  
“version”: “1.0”,  
“config”: []  
},  
“projectmanagement”: {  
“version”: “1.0”,  
“config”: []  
},  
“outputtemplates”: {  
“version”: “1.0”,  
“config”: []  
},  
“theme”: {  
“version”: “1.0”,  
“config”: null  
},  
“spiceui”: {  
“version”: “2.0”,  
“config”: null  
},  
“spice\_theme”: {  
“version”: “1.0”,  
“config”: []  
},  
“reporting”: {  
“version”: “1.0”,  
“config”: []  
},  
“emailschedules”: {  
“version”: “1.0”,  
“config”: []  
},  
“telecockpit”: {  
“version”: “1.0”,  
“config”: []  
},  
“mailboxes”: {  
“version”: “1.0”,  
“config”: []  
},  
“imap”: {  
“version”: “1.0”,  
“config”: []  
},  
“mailboxmanager”: {  
“version”: “1.0”,  
“config”: []  
},  
“opportunityrevenuelines”: {  
“version”: “1.0”,  
“config”: []  
},  
“opportunitymanagement”: {  
“version”: “1.0”,  
“config”: []  
},  
“mobile”: {  
“version”: “2.0”,  
“config”: []  
},  
“gdpr”: {  
“version”: “1.0”,  
“config”: []  
},  
“module”: {  
“version”: “2.0”,  
“config”: []  
},  
“user”: {  
“version”: “1.0”,  
“config”: []  
},  
“core”: {  
“version”: “2.0”,  
“config”: {  
“edit\_mode”: “custom”  
}  
},  
“metadata”: {  
“version”: “1.0”,  
“config”: []  
},  
“login”: {  
“version”: “1.0”,  
“config”: []  
},  
“forgotPassword”: {  
“version”: “1.0”,  
“config”: []  
},  
“utils”: {  
“version”: “1.0”,  
“config”: []  
}  
},  
“languages”: {  
“available”: [  
{  
“language\_code”: “en\_us”,  
“language\_name”: “US English”,  
“system\_language”: “1”,  
“communication\_language”: “1”  
}  
],  
“default”: “en\_us”  
},  
“elastic”: {  
“name”: “[li1105-22.members.linode.com](http://li1105-22.members.linode.com)”,  
“cluster\_name”: “elasticsearch”,  
“cluster\_uuid”: “LPlBtzUZSxGtvafsVUKS5A”,  
“version”: {  
“number”: “7.9.2”,  
“build\_flavor”: “default”,  
“build\_type”: “rpm”,  
“build\_hash”: “d34da0ea4a966c4e49417f2da2f244e3e97b4e6e”,  
“build\_date”: “2020-09-23T00:45:33.626720Z”,  
“build\_snapshot”: false,  
“lucene\_version”: “8.6.2”,  
“minimum\_wire\_compatibility\_version”: “6.8.0”,  
“minimum\_index\_compatibility\_version”: “6.0.0-beta1”  
},  
“tagline”: “You Know, for Search”  
},  
“socket\_frontend”: null,  
“loginSidebarUrl”: false,  
“ChangeRequestRequired”: false,  
“sessionMaxLifetime”: 1440,  
“unique\_key”: “de2834a3e3a829170d9fd6ff2bca330e”,  
“name”: null  
}

If you could give me a way to my installation (I’ve tried about 6 times, and end up with the same problem.

Thank you.

---

<div class="post-metadata">

### Author: ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)
#### Post date: [December 4, 2020, 8:25am UTC](https://community.spicecrm.io/t/stuck-on-install/568/4 "2020-12-04T08:25:39Z")

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php error log, sugarcrm.log

For the installation backend is no longer needed.  
I hope you triggered from frontend else you already have the answer.

---

<div class="post-metadata">

### Author: ![dialectstudio](https://avatars.discourse-cdn.com/v4/letter/d/7bcc69/32.png) [@dialectstudio](https://community.spicecrm.io/u/dialectstudio)
#### Post date: [December 5, 2020, 2:45am UTC](https://community.spicecrm.io/t/stuck-on-install/568/5 "2020-12-05T02:45:35Z")

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Thanks for the quick reply.  
Sorry, there’s nothing in the sugarcrm.log file (it’s empty). And the php error log file is just too big and full of messages like below.

```
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Undefined index: Administration in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/modules/SpiceACL/SpiceACLHooks.php on line 45
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Only variables should be passed by reference in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/include/SugarTheme/SugarTheme.php on line 1322
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Undefined index: translation_string_prefix in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/include/utils.php on line 1032
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Undefined index: default_theme in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/include/MVC/SugarApplication.php on line 420
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Undefined index: allThemes in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/cache/smarty/templates_c/29150582eb5ab9be00f4a528f71259cbaecf39df_0.file._head.tpl.php on line 84
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Trying to get property of non-object in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/cache/smarty/templates_c/29150582eb5ab9be00f4a528f71259cbaecf39df_0.file._head.tpl.php on line 84
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Undefined index: SUGAR_DCJS in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/cache/smarty/templates_c/12066fd79ef311f9f5090447c52921d52f0792bb_0.file.header.tpl.php on line 38
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Trying to get property of non-object in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/cache/smarty/templates_c/12066fd79ef311f9f5090447c52921d52f0792bb_0.file.header.tpl.php on line 38
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Undefined index: default_theme in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/modules/Users/Login.php on line 61
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Undefined index: default_user_name in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/modules/Users/Login.php on line 155
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Undefined index: default_password in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/modules/Users/Login.php on line 167
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Undefined index: languages in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/include/utils.php on line 495
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Undefined index: MAINTEN_ERROR in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/cache/smarty/templates_c/ee134ecc1741226cb221becb310ef808988cd324_0.file.login.tpl.php on line 125
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Trying to get property of non-object in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/cache/smarty/templates_c/ee134ecc1741226cb221becb310ef808988cd324_0.file.login.tpl.php on line 125
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Undefined index: LOGIN_ERROR in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/cache/smarty/templates_c/ee134ecc1741226cb221becb310ef808988cd324_0.file.login.tpl.php on line 130
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Trying to get property of non-object in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/cache/smarty/templates_c/ee134ecc1741226cb221becb310ef808988cd324_0.file.login.tpl.php on line 130
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Undefined index: CAPTCHA in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/cache/smarty/templates_c/ee134ecc1741226cb221becb310ef808988cd324_0.file.login.tpl.php on line 249
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Trying to get property of non-object in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/cache/smarty/templates_c/ee134ecc1741226cb221becb310ef808988cd324_0.file.login.tpl.php on line 249
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Undefined index: STATISTICS in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/cache/smarty/templates_c/3d7e6e2bd20d9f9ae904eeed02703efffd7e1d87_0.file.footer.tpl.php on line 47
[05-Dec-2020 03:33:50 Europe/Vienna] PHP Notice: Trying to get property of non-object in /home/kelemenandco/domains/ianua.kelemenandco.com/public_html/backend/cache/smarty/templates_c/3d7e6e2bd20d9f9ae904eeed02703efffd7e1d87_0.file.footer.tpl.php on line 47

```

GK

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<div class="post-metadata">

### Author: ![maretval](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@maretval](https://community.spicecrm.io/u/maretval)
#### Post date: [December 6, 2020, 6:30pm UTC](https://community.spicecrm.io/t/stuck-on-install/568/6 "2020-12-06T18:30:12Z")

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notices are no errors.  
Modify your php.ini to get only errors. That helps to keep a thin php error log

---

<div class="post-metadata">

### Author: ![dialectstudio](https://avatars.discourse-cdn.com/v4/letter/d/7bcc69/32.png) [@dialectstudio](https://community.spicecrm.io/u/dialectstudio)
#### Post date: [December 8, 2020, 2:01am UTC](https://community.spicecrm.io/t/stuck-on-install/568/7 "2020-12-08T02:01:34Z")

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I wondered why that was happening. Php error settings are set using the SpiceCRM recommended settings.
