MP4 file not accepted in Media File Upload

SpiceUI
1

Hello Spice,

Version: version 2024.01.001.1728367438391

I am working on building a knowledge book and I wish to add videos in the local file directory in mp4 format – vs. linking to a youtube video for example — the intention is that the resources (images and videos and files) are all local and thus contained within the application.

When i attempt to upload an .mp4 the file in my finder is greyed out - an image will uploaded successful - I assume the file time is not acceptable.

Before we customize - I just wanted to see if this was a configurable item in the UI - i was not able to see anything in my exploration.

Thanks.

2

How large is you file?
Do you see any error in the console log?

3

There is no option to upload - the ‘select’ button is greyed out - and if i drag and drop - it is not recognized.

image
image2762×1494 281 KB

mp4 very small - 10 MB was my test file

see video

4

media file is currently meant only for images.
In order to publish a video you need your video to be in youtube anyway. In the Richtext editor you can only add a youtube player.

5

Hello Val,

Ok - thanks

Issue that i have with this is that when making a knowledgebase articles- it would be ideal to make a permanent video link - and youtube is subject to change external to the CRM – eg. an employee has their own youtube channel where the video is uploaded - and employee account is remove and then no video is gone -so broken knowledge base article - ideally one should be able to embed a video from an mp4 in the local file system ----

future – feature request :slight_smile:

6

I have the same issue in the SpiceCRM knowledgebase :wink: