Hi,
I am trying to install SpiceCRM on my Digital Ocean server. I followed this guide. https://www.spicecrm.io/installing-spicecrm-2019-001-01-a-short-tutorial/ and PDF too.
Somehow, Elastic search was not installed correctly. Although I have installed SpiceCRM backend. Installation successful but when I clicked on the “Next” button and also ran backend URL directly from the browser, it keeps loading. I have waited for 15 minutes but nothing happened.
Can you please guide?
Thanks
Please perform some checks:
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Did you clone master branch from https://github.com/spicecrm/spicecrm_be_release_core or download the zip?
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any error in php error log when you call spicecrm backend login url?
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Is url rewrite enabled?
Call http://yourspicecrmurl/KREST/sysinfo in browser.
Do you get a json string on screen?
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Did you turn off display_errors in your php.ini?
OK. So you get a white screen?
Looks like url rewrite is not active or a php extension might be missing.
Open KREST/index.php, comment line 19
error_reporting(1);
so that your error_reporting level set in your php.ini will prevail.
Call the KREST/sysinfo endpoint again and check the php log.
Check also apache access.log, just in case.
It seems like it has problem with installation on IP address.
I have tried on 3 different server and access CRM through IP like 192.15.8.0, etc. All has same error but when I have installed on another server that configured with domain like https://www.testcrm.com it worked on the first try.
There was a same server configuration.
Thanks.