After installation SpiceCRM backend keeps loading


#1

Hi,

I am trying to install SpiceCRM on my Digital Ocean server. I followed this guide. https://www.spicecrm.io/installing-spicecrm-2019-001-01-a-short-tutorial/ and PDF too.

Somehow, Elastic search was not installed correctly. Although I have installed SpiceCRM backend. Installation successful but when I clicked on the “Next” button and also ran backend URL directly from the browser, it keeps loading. I have waited for 15 minutes but nothing happened.

Can you please guide?

Thanks


#2

Please perform some checks:

  1. Did you clone master branch from https://github.com/spicecrm/spicecrm_be_release_core or download the zip?

  2. any error in php error log when you call spicecrm backend login url?

  3. Is url rewrite enabled?
    Call http://yourspicecrmurl/KREST/sysinfo in browser.
    Do you get a json string on screen?

  4. Did you turn off display_errors in your php.ini?


#3

Thanks for your reply.

  1. Yes, I have cloned from GIT
  2. PHP Notice: Undefined index: db in /var/www/html/backend/include/SugarLogger/LoggerManager.php on line 108
  3. Yes, rewrite enabled. When I call http://yourspicecrmurl/KREST/sysinfo in the browser, it keeps loading as well as sysinfo is not there at that location.
  4. Yes, errors are off

#4

OK. So you get a white screen?
Looks like url rewrite is not active or a php extension might be missing.
Open KREST/index.php, comment line 19
error_reporting(1);
so that your error_reporting level set in your php.ini will prevail.
Call the KREST/sysinfo endpoint again and check the php log.
Check also apache access.log, just in case.


#5

It seems like it has problem with installation on IP address.

I have tried on 3 different server and access CRM through IP like 192.15.8.0, etc. All has same error but when I have installed on another server that configured with domain like https://www.testcrm.com it worked on the first try.

There was a same server configuration.

Thanks.