Trying to make a Pivot table to display Customers as rows and open support cases by release version as columns. Tried to use COUNT function in present to populate the pivot chart (e.g. Customer A has 3 cases of version x and 4 cases of version y, total 7 cases). Pivot table is instead pulling case numbers and summing those (Case #'s 100,101 and 103 should total 3 cases, instead totals to 304). If I also try to use COUNT in Manipulate tab, only 1 customer and one release version shows up in pivot table, still with Case # as variable data. I can upload screenshots of manipulate/present tabs if helpful.
Thanks!