Reporter : unable to see reports in dashlets

KReporter
1

Hi,

I have many reports built with KReporter on SugarCRM 6.5.

For some of them, I add graphics ans I published them as dashlets (visualization).

Unfortunately, only admin can select the name of the report in the dropdown menu. For normal user, the menu is empty.

I check many things :

  • team is OK (Global, every user is in this team)
  • release : general release (I don’t no if it’s important).

Anyone have an idea ?

2

Hi Loris,
If I understood correctly you have a SugarCRM PRO 6.5.x. Which KReporter Version is in use? 3.0.6, 3.1 or 4.1 ?
Do you get any Javascript Errors in Browser console?

Valérie

3

I have Reporter 3.1 with Sugar Pro 6.5.9

Attached a screenshot with normal user, where there is no choice to select.

regular-user.PNG868×671 72.8 KB

4

Another screenshot with an admin user, there are many choice in the dropdown menu

admin-user.PNG868×799 81 KB

5

Thank you Loris.
Is the sugar_config[‘KReports’][‘authCheck’] variable in config_override.php set to ‘PRO’ ?

6

Where can I find this information ?

7

in root folder of your Sugar instance. In config.php or config_override.php.
If you like, we can have a short screen sharing meeting and check together. In that case please contact me directly valerie.maret@twentyreasons.com . I use TeamViewer 11 as screen sharing software.

8

I check with my developer
He found no trace of Kreport in config_override.php…

(I tried to contact you directly with your email, but I get a hardbounce!)

9

I had a typo error, sorry: valerie.maret@twentyreasons.com

Enter $sugar_config[‘KReports’][‘authCheck’] = ‘PRO’;
in config_override.php. Create the file if it doesn’t exist for now.
or enter the line at the end of config.php

10

We add this line, but nothing change…

11

OK. Give me a call on Monday, we should screen share +43 1 890 8 361 106. Please make sure we have file sytsem access to check content. Call can be held in French by the way