Kreporter Suitecrm


#1

Hello. How are you?

First of all, congratulations for this project works very well.

I have always used KREPORTER in SUITECRM and it works very well. However in the last versions of Suitecrm I have had problems and I have not managed to make KREPORTS work.

I would like to know if there is any possibility of receiving recommendations or technical support to continue using this excellent reporting tool.

Thank you very much.


#2

jrivas3,

Which kind of problems did you encounter?
Something like this? KReporter 4.2.0 - Issue with drag'n drop

Please specify SuiteCRM version and KReporter version

VAl


#3

Hello Maretval,

Thank you for responding and trying to help.

The problem is with SUITECRM versions 7.10 and 7.10.2. I have tested with the versions of KREPORTER 3.1 and 4.2 I have also tried installing the KREST 2.5.3 and 2.5.2. I also review the issue of permits and everything is fine.

but I can not access the Kreports interface and create or edit reports. (See attached image)

I have tested on two different servers with different versions of PHP.

What PHP versions would you recommend for this?

Thank you very much for your help.


#4

jrivas3,

KReporter 4.2. is the version you should use. It supports php 5.6 to 7.0.
With KReporter 4.2 you will need KREST 2.5.3. Please Check installation guide http://www.spicecrm.io/download/krest-installation-guide/ and make sure you can call http://yoursite/KREST/sysinfo .
If you get a white screen then something is wrong with url rewriting.

Val


#5

jrivas,
you might encounter same problem as in this thread


Can you check you server logs?
Val


#6

Hello, @maretval

Thank you very much for your support, it is very helpful.

Install the KREPORTS 3.0 and it works very well (Thank God).

To install the KREPORS 4.2 and the KREST 2.5.3, first uninstall the 3.0 and proceed with the normal installation.

Check permissions, clean the cache, probe in several browsers but when trying to create a report I can not select any module (The drop-down list does not appear).

And when I try to save, it keeps saving and never ends

It’s a breakthrough, but I do not know what could be missing.

Testing www.mysite.com/KREST/sysinfo the blank page appears.

Thanks for your help.


#7

jrivas,

suiteCRM 7.10.x appears to deliver slim library in vendor/slim folder
This interferes with the slim version loaded in KREST/Slim.
Whar happens when you rename vendor/slim to vendor/slim_ ?
Does KReporter interface load?

Val


#8

Hello @maretval

Your contributions as always very successful.

Rename slim_ and now it works but only with SAFARI. In Crome and Mozilla Firefox loads the modules list but does not allow to drag the fields to the report.

Could you give us a suggestion about it?

what impact does the change (slim_) in the overall operation of suitecrm have?

Thanks for the support.


#9

Add following lines at the top of of themes/SpiceTheme/extjs6/ext6_override.css

html{
height:inherit;
max-height:100%;
}


#10

Hello @maretval thank you very much.

It works normally with all browsers. We are very grateful for your help.

What side effects does the renaming of SLIM_ have on the functioning of the suitecrm?

Thank you again.


#11

jrivas,
I can’t tell because I do not know SuiteCRM functionalities.
They might have included the library to allow the creation of REST APIs for SuiteCRM.
They might have included it because they wrote their own REST API to make SuiteCRM accessible through newer API than the old soap and rest service provided originally.
Best is you ask SuiteCRM what it is for,

Val